How to open a dispute and what happens next

When to open a dispute

• the goods were not delivered within the agreed time;
• less was delivered, or something other than described;
• the account does not work or the previous owner took it back;
• the service was performed with a negative result.

First try to sort it out with the seller in chat — often the seller fixes it themselves.

How to open

On the order page press "Open dispute", choose the reason and describe the situation in detail. A dispute is available while the order is not closed.

Evidence

Screenshots of the in-game chat, inventory and correspondence. Everything you agreed on in the on-site chat is taken into account — so discuss important terms only there.

Decision

A staff member joins the order chat, studies the materials and issues a decision: full refund, partial refund or no refund. Refund sizes for typical situations are described in the rules. The arbitration decision is final.