Refund sizes in typical disputes

Every dispute is examined individually, but the market has settled on a consistent practice for common situations. We follow it so that decisions are predictable for both sides.

Currency and items

Situation	Refund to the buyer
Goods not delivered in full	100%
Less delivered than stated	in proportion to the shortfall
In-game transfer fee	covered by the seller — the buyer receives the full order amount
Goods obtained unlawfully and removed by the game	up to 100%
The game banned the buyer for the purchase itself	up to 50%

Accounts

Situation	Refund to the buyer
The previous owner recovered access	up to 100%
Stats worse than stated (rank, items)	partial refund or compensation
Recovery details handed over incomplete	up to 100%

Services and boosting

Situation	Refund to the buyer
Negative result of the service	100% plus damages
Account banned because of the performer's actions	100% plus damages
The performer refused to finish the work	only the completed part is paid
Deadlines missed	payment is reduced in proportion to the delay

What strengthens your position

the whole conversation happened in the on-site chat — the arbiter can see the agreements;
screenshots are attached to the dispute: inventory, in-game chat, the trade window;
the terms of the deal were described in the seller's offer up front.

Refusing to follow an arbitration decision and trying to move the deal off the marketplace are grounds for a refund of up to 100% and an account ban.